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FAQ
Product
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A. TYRE SELECTION

1

WHAT IS MY TYRE SIZE ?
The tyre size can be read off from the sidewall of your tyres.
It would be a string of numbers looking like 205/55R16.

2

What tyre design is better for my vehicle?
This will depend greatly on your driving style and personal preference. Tyrepac provides a brief write up on each tyre on the website. You may also read up on reviews posted by consumers to get a clearer indication.The general guideline for choosing of tyre patterns are:
Directional design: For wet performance
ADVANTAGES:
  • Good water dispersal
  • Good wet weather stability
To Note:
  • Higher tyre noise (for designs with wide grooves)
  • Front to rear rotaion only
Symmetrical design: For comfort (quieter ride)
ADVANTAGES:
  • Usually designed for quieter ride and comfort
  • Easy rotation
To Note:
  • For the everyday driver
Asymmetric design: All rounder performance
ADVANTAGES:
  • Combination of wet performance and comfort
  • Ease of rotation
  • High speed and cornering stability
To Note:
  • A little of both
B. MIXED TYRE

1

Can I change one tyre only?
Yes, you can. However, we do not recommend differing tyre design to be mixed on the same axle. Tyres should always be changed in pairs, to prevent uneven wear or imbalance of tyres.

2

Where should a pair of new tyres be fitted?
To the Rear axle. Placing greater traction on the rear axle on wet surfaces is necessary to prevent possible over-steer condition and possible loss of vehicle control, especially during sudden manoeuvres.
C. TECHNICAL INFORMATION

1

What are the basic tyre information we should know?
  • 1. Tyre brand name
  • 2. Pattern or model code
  • 3. Tyre size
  • 4. Service description (Load index & Speed symbol)
  • 5. ECE or EEC type approval number**
  • 6. ECE noise approval
  • 7. North American recall code
  • 8. Date of manufacture code
  • 9. UTQG quality rating
  • 10. Maximum permitted load (USA)
  • 11. Maximum permitted inflation pressure (USA)
  • 12. Denotes tubeless construction
  • 13. Safety warning
  • 14. Direction of rotation (Directional or Composite tyres)
  • 15. Rim fitment instruction (Asymmetrical or Composite tyres)
  • 16. Denotes extra load tyre construction
  • 16a. Denotes reinforced tyre construction
  • 17. Position of tread wear indicators.
  • **(C & U regulations stipulate all tyres used in the UK must carry an E number)
Tyre Size
Tyre code, commonly molded onto the sidewall of the tyre, is described by an alphanumerical value. This code specifies the dimensions of the tyre, and some of its key limitations, such as load bearing ability, and maximum speed.
Speed Symbol
An alphabet representing the maximum speed of this tyre.
SpeedCategory
S180 km/h ( 112 mph )
T190 km/h ( 118 mph )
U200 km/h ( 124 mph )
H210 km/h ( 130 mph )
V240 km/h ( 149 mph )
*W270 km/h ( 168 mph )
*Y300 km/h ( 186 mph )
* For tyres having a maximum speed capability above 240 km/h (149 mph), a "ZR: may appear in the size designation.
LOAD INDEX
A numeric code that tells you the maximum load carrying ability of each tyre.
Code Kilograms Code Kilograms Code Kilograms
60 250 80 450 100 800
61 257 81 462 101 825
62 265 82 475  102 850
63 272 83 487  103 875
64 280 84  500  104 900
65 290 85  515  105 925
66 300 86  530  106 950
67 307 87  545  107 975
68 315 88  560  108 1000
69 325 89  580  109 1030
70 335 90  600  110 1060
71 345 91  615  111 1090
72 355 92  630  112 1120
73 365 93  650  113 1150
74 375 94  670  114 1180
75 387 95  690  115 1215
76 400 96  710  116 1250
77 412 97  730  117 1285
78 425 98  750  118 1320
79 437 99  775  119 1360

DOT ( Date of Manufacture Code)
Commonly called DOT code. It is a 4 digit code expressed in week and year of production. A code of 1510 would mean week of 15 of year 2010.

Tread Wear Indicator (TWI)
Found on various location on tyre thread- a protrusion usually of 1.6mm from base. Warranty is void when tyre is worn to this marker.


Run Flat Tyre
Look out for SSR, ROF, RFT, DSST— these code indicate that you are using run flat tyres.Run flat tyres should only be fitted to vehicles that come with Run flat tyres as the original tyre. Any vehicle that has Run flat tyres requires a TPMS (tyre pressure monitoring system) so the driver can determine if there is a puncture.
RFTs don’t actually go flat in the traditional sense. They have significantly reinforced tyre walls which can safely carry the weight of the car for a short period even after a total loss of air pressure.
ORDER
A. PLACING MY ORDER

1

WHAT IS THE ORDER PROCEDURE?
  • Search & select preferred tyres
  • Select fitting location, date and time
  • Payment with Paypal or major credit card
  • Fit tyres as scheduled

2

The tyre I want is not in stock, can I still place an order for it?
Contact us at our hotline and we can advise on the estimated availability of the tyre. You can also email us at info@tyrepac.com and we will get back to you.

3

Can I order through the phone?
No, we do not take phone order. Please order online

4

Can I drive in directly to the fitting locations shown?
No, tyres are delivered upon receipt of your online order and payment.
DELIVERY AND FITTING
CHANGES TO DELIVERY
CHANGES TO DELIVERY

1

Can I change my order after making payment?
Any changes to your order can be made prior to delivery. Logistics charge applies otherwise. Please contact our customer service hotline and we will attend to your request. Alternatively, please write to info@tyrepac.com

2

Can I change fitting / delivery location?
Yes, provided tyres have not been dispatched. Logistics charge applies otherwise.
DELIVERY LEAD TIME

3

How soon can I get my tyres fitted?
Deliveries for Jabodetabek is made within 1 to 3 working days from the date of payment confirmation. Deliveries for other cities are made within 5 to 7 working days depend on delivery address. For urgent fitting, please contact our Customer Service and we will try to make arrangement.

4

Can I fit my tyres on the same day of ordering?
The Fitting date is defaulted at 3 working days from the date of your order. For urgent fitting, please contact out customer service hotline for arrangement.
DELIVERY CHARGE

5

How much customer need to pay for the delivery charge?
Tyrepac provides FREE shipping (minimum purchase of 2 tyres) for the following 20 cities:
      1. Jakarta
      2. Bogor
      3. Depok
      4. Tangerang
      5. Bekasi
      6. Surabaya
      7. Balikpapan
      8. Bandar Lampung
      9. Bandung
      10. Denpasar
      11. Makassar
      12. Malang
      13. Medan
      14. Padang
      15. Palembang
      16. Pekanbaru
      17. Samarinda
      18. Semarang
      19. Tasikmalaya
      20. Yogyakarta
For shipments other than those cities, please contact our customer service at info@tyrepac.co.id. Logistics cost Rp. 50.000, - (Fifty Thousand Rupiah) is applied for the order with quantity of 1 (one) tyre only.
After-sales Service
CANCELLATION

1

What is your cancellation policy?
We allow cancellation prior to delivery. Logistics charge applies for cancellation once tyres are delivered. Please view our Term and Conditions for sale.
RETURN POLICY

3

Can I cancel my order?
We accept cancellation of orders. But logistic charge applies for tyres delivered.

4

Can I fit my tyres on the same day of ordering?
The Fitting date is defaulted at 2 working days from the date of your order. For urgent fitting, please contact out customer service hotline for arrangement.
WARRANTY

3

Do you have any warranty for the tyres you sell?
Tyrepac is responsible to all tyres sold. Manufacturers give about 4 years’ warranty on shelf life, and a tyre within this period of manufacture is considered fresh. These are some general exclusion on warranty:
  • Tyres are damaged by road hazards, fire, accidents, corrosion, or other Acts of God.
  • Tyres are of normal wear and tear.
  • Tyres were misuse, for example, via kerbing, running over foreign objects and potholes.
  • Tyres damaged from improper fitting, improper inflation pressure, faulty rims, negligence, alteration or repairs.
  • Warranty cease at 1.6mm of remaining tread depth.
  • Use in motor racing or exceptional use.
Approach the fitting location for an initial investigation if you encounter any issue, or write to us at aftersales@tyrepac.com
CONTACT INFO
HOTLINE 0822 9812 1010
ADDRESS: Komplek Ketapang Indah
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